Privacy Policy

Last Updated: July 10, 2026

Welcome to Kniton Socks, a brand owned and operated by AJ Tex Co. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, create an account, place an order, or otherwise interact with us.

By accessing or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Who We Are

This website is operated by:

Kniton Socks

A Brand of AJ Tex Co.

301, Block A, Goverdhan Vilas

Transport Nagar, Balicha

Udaipur, Rajasthan – 313001

India

Email: knitonsocks@gmail.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Company Name (if applicable)
GST Number (if provided)

Account Information

If you create an account on our website, we may collect:

Username
Login credentials (stored securely)
Saved addresses
Order history
Wishlist or saved products (if enabled)

Order Information

When you place an order, we may collect:

Products ordered
Quantity
Order value
Payment status
Delivery information
Return or exchange requests

Payment Information

Payments made on our website are processed securely through trusted third-party payment gateways.

We do not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

Payment providers may collect and process payment information in accordance with their own privacy policies.

Device & Usage Information

When you use our website, we may automatically collect:

IP Address
Browser type
Device type
Operating System
Language preferences
Time zone
Pages visited
Time spent on the website
Referral source
Website interaction data

Communication Information

If you contact us through email, phone, WhatsApp, contact forms, or social media, we may retain the information you voluntarily provide to assist you and improve our customer service.

3. How We Collect Information

We collect information:

Directly from you when you create an account
When you place an order
When you subscribe to newsletters or promotional updates
When you contact customer support
Through cookies and similar technologies
Through website analytics tools
Through payment gateways
Through shipping and logistics partners

4. How We Use Your Information

We use your information to:

Process and fulfill your orders
Verify and process payments
Arrange shipping and delivery
Generate invoices
Manage your customer account
Provide customer support
Respond to inquiries
Process returns or replacements (where applicable)
Improve our website and services
Personalize your shopping experience
Recommend relevant products
Send order confirmations and shipping updates
Detect and prevent fraud
Maintain website security
Comply with applicable legal obligations

With your consent, we may also send promotional offers, newsletters, product launches, and marketing communications. You may unsubscribe from marketing communications at any time.

5. Cookies

Our website uses cookies and similar technologies to:

Remember your login session
Store shopping cart contents
Save customer preferences
Improve website functionality
Analyze website traffic
Enhance your browsing experience

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

6. Analytics

We may use website analytics tools to better understand:

Website traffic
Visitor behaviour
Product popularity
Customer engagement
Website performance

The information collected is used to improve our website, products, and customer experience.

7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties necessary for operating our business, including:

Payment gateway providers
Shipping and logistics partners
Cloud hosting providers
Website maintenance providers
Customer support service providers
Email communication providers
Government authorities when required by law

These service providers are expected to protect your information and use it only for the services they provide.

8. Shipping Partners

To deliver your orders, we may share the following information with our logistics and shipping partners:

Name
Shipping address
Mobile number
Order details

This information is shared solely for order fulfillment and delivery purposes.

9. Payment Security

Payments are processed securely through trusted third-party payment providers.

We do not have access to or store your complete payment card details or banking credentials.

Please refer to your payment provider's privacy policy for information on how your payment information is handled.

10. Data Security

We implement appropriate technical, administrative, and organizational security measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

While we strive to use commercially acceptable means to protect your personal information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

11. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Maintain business records
Comply with tax and legal obligations
Resolve disputes
Enforce our policies

After this period, your information may be securely deleted or anonymized.

12. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Update your personal details
Request deletion of your personal information
Withdraw consent where applicable
Object to certain types of processing

To exercise any of these rights, please contact us using the contact information below.

13. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who use the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. International Data Transfers

Some of our service providers may process or store your information on servers located outside India.

Where applicable, we take reasonable measures to ensure that your personal information receives an appropriate level of protection in accordance with applicable laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be published on this page with the revised "Last Updated" date.

Your continued use of the website after any changes constitutes your acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: