Refund policy

Returns & Refunds

At Kniton Socks, we ensure that every order is carefully packed and delivered with quality in mind.

Due to the personal hygiene nature of our products, we follow a strict no-return policy.

Returns and exchanges are not accepted once the product has been delivered.

This includes:

• Change of mind
• Size or fit issues
• Preference-related concerns

Customers are requested to accept delivery once the order is shipped.

If an order is refused at delivery or returned due to non-acceptance:

• A charge of ₹199 will be applicable
• This covers two-way shipping and packaging costs

We offer a replacement or refund only in the following cases:

• Wrong product delivered
• Damaged product received
• Missing items

A clear unboxing video is required for all claims.

The video must show:

• Sealed package before opening
• Opening process
• Product received

Claims without valid proof may not be accepted.

Issues must be reported within 48 hours of delivery.

Requests raised after this period may not be considered.

Please email us at:

Include:

• Order ID
• Description of the issue
• Product photos
• Unboxing video

Once approved:

• Refunds are processed within 24 hours
• Amount is credited to the original payment method

(Processing time may vary depending on your bank.)

Requests may be declined in cases of:

• Incomplete or incorrect proof
• Signs of product use or damage after delivery
• Repeated misuse of the policy

For any queries, please reach out to: