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Return, Refund & Replacement Policy

Last Updated: July 10, 2026

At Kniton Socks, a brand owned and operated by AJ Tex Co., we are committed to delivering high-quality products that meet your expectations. Every order is carefully inspected and securely packed before dispatch.

Due to the personal hygiene nature of socks and hosiery products, we maintain a strict No Return Policy. Please read this policy carefully before placing your order.

1. No Return & No Exchange Policy

For hygiene and safety reasons, products sold on our website are not eligible for return or exchange once delivered.

Returns or exchanges will not be accepted for reasons including, but not limited to:

  • Change of mind

  • Incorrect product selection by the customer

  • Size or fit concerns

  • Colour or design preference

  • Ordering by mistake

  • Personal preference after delivery

We encourage customers to carefully review the product description, specifications, images, and size information before placing an order.

2. Eligible Cases for Replacement or Refund

Although returns are not accepted, we will gladly provide a replacement or refund, at our discretion, if you receive:

  • An incorrect product

  • A product damaged during transit

  • Missing item(s) from your order

  • A product with a manufacturing defect identified upon delivery

All requests are subject to verification.

3. Mandatory Unboxing Video

To help us investigate any issue efficiently, a clear, continuous, and unedited unboxing video is mandatory for all claims.

The video must clearly show:

  • The sealed package before opening

  • The shipping label

  • The complete opening process

  • All products received inside the package

Claims submitted without a valid unboxing video or with edited, incomplete, or unclear recordings may not be eligible for replacement or refund.

4. Reporting Timeline

Any issue related to your order must be reported within 48 hours of delivery.

Requests submitted after this period may not be accepted, as we may be unable to verify the condition of the package at the time of delivery.

5. Delivery Refusal & Return-to-Origin (RTO) Charges

Customers are requested to accept delivery once an order has been dispatched.

If an order is:

  • Refused at the time of delivery,

  • Returned due to an incorrect or incomplete address provided by the customer,

  • Returned because the customer was unavailable,

  • Returned for any customer-related reason,

a ₹199 Return-to-Origin (RTO) charge may be applicable to recover shipping, handling, and packaging costs.

This charge may be deducted from any eligible refund or may need to be paid before the order is reshipped.

6. Refund Process

Once your claim has been reviewed and approved, we will process the refund within 24 business hours.

Refunds will be issued through the original payment method used for placing the order, wherever possible.

Please note that while we initiate refunds promptly, the actual credit may take 5–7 business days (or longer, depending on your bank, payment gateway, or card issuer) to reflect in your account.

7. Replacement Process

Where a replacement is approved:

  • The replacement product will be dispatched subject to stock availability.

  • If the same product is unavailable, we may offer:

    • An alternative product of equal value,

    • Store credit, or

    • A refund, at our discretion.

8. Situations Where Claims May Be Rejected

We reserve the right to reject claims in the following situations:

  • No valid unboxing video is provided.

  • The issue is reported after 48 hours of delivery.

  • The product has been used, washed, altered, or damaged after delivery.

  • The claim is found to be false, misleading, or fraudulent.

  • Evidence provided is incomplete, edited, or insufficient.

  • The issue relates to normal variations in colour due to screen settings.

9. Cancellation Before Dispatch

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

Please contact us immediately if you wish to cancel an order before dispatch.

10. Contact Us

If you need assistance regarding your order, please contact us with the following information:

  • Order ID

  • Description of the issue

  • Clear photographs of the product

  • Mandatory unboxing video

Kniton Socks

A Brand of AJ Tex Co.

301, Block A, Goverdhan Vilas

Transport Nagar, Balicha

Udaipur, Rajasthan – 313001

India

Email: knitonsocks@gmail.com

Our customer support team will review your request and respond as quickly as possible.