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Shipping Policy

Last Updated: July 10, 2026

At Kniton Socks, a brand owned and operated by AJ Tex Co., we are committed to delivering your orders safely, efficiently, and within the estimated delivery timelines. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • All orders are processed only after successful payment confirmation.

  • Orders are generally processed within 24 business hours of receiving payment.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, promotional campaigns, or periods of high order volume, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable), along with your shipment tracking details.

2. Payment

Kniton Socks currently accepts prepaid orders only.

We do not offer Cash on Delivery (COD).

Orders are processed and dispatched only after successful payment confirmation through our secure payment gateway.

3. Shipping Coverage

We currently deliver to most serviceable locations across India.

Delivery availability depends on the service coverage of our logistics partners. At present, we do not offer international shipping unless explicitly stated on our website.

4. Estimated Delivery Time

Our estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote or Non-Serviceable Areas: 5–10 business days

These timelines are estimates only and are not guaranteed delivery dates.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping based on promotional campaigns or minimum order values.

6. Order Tracking

Once your order has been shipped, we will send you a tracking ID via email, SMS, or WhatsApp (where applicable).

You can use this tracking information to monitor the status of your shipment through the courier partner's tracking portal.

7. Customer Responsibilities

Customers are responsible for providing accurate and complete:

  • Full Name

  • Shipping Address

  • Mobile Number

  • Email Address

  • PIN Code

Kniton Socks shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

8. Delivery Acceptance

As all orders are prepaid, customers are requested to ensure they are available to receive their shipment once it has been dispatched.

If an order is returned to us due to:

  • Refusal to accept delivery,

  • Customer unavailability after multiple delivery attempts,

  • Incorrect or incomplete delivery address,

  • Incorrect contact information,

  • Any other customer-related reason,

a ₹199 Return-to-Origin (RTO) charge may be applicable to recover shipping, return shipping, handling, and packaging costs.

If you request the order to be shipped again, the applicable shipping charges must be paid before reshipment.

9. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier partner delays

  • Adverse weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • High shipment volumes

  • Other unforeseen logistical issues

We appreciate your patience and understanding in such situations.

10. Damaged, Missing, or Incorrect Items

Customers are strongly advised to record a clear, continuous, and unedited unboxing video while opening the package.

The video should clearly capture:

  • The sealed package before opening

  • The shipping label

  • The complete opening process

  • All products received inside the package

This video is mandatory for verifying claims related to:

  • Damaged products

  • Incorrect products

  • Missing items

Claims submitted without a valid unboxing video or sufficient supporting evidence may not be eligible for replacement or refund.

11. Reporting Shipping Issues

Any issue related to your order must be reported within 48 hours of delivery.

Please email us with:

  • Order ID

  • Description of the issue

  • Clear photographs (if applicable)

  • Mandatory unboxing video

Orders marked as "Delivered" by the courier partner will be considered successfully delivered unless reported within the specified reporting period.

12. Failed Delivery Attempts

Our courier partners may make multiple attempts to deliver your order.

If delivery cannot be completed because:

  • The customer is unavailable,

  • The delivery address is incorrect or incomplete,

  • The contact number is unreachable,

  • Delivery is repeatedly refused,

the shipment may be returned to our warehouse, and the applicable ₹199 Return-to-Origin (RTO) charge may apply before the order can be reshipped.

13. Returns, Replacements & Refunds

Due to the personal hygiene nature of socks and hosiery products:

  • Returns are not accepted after delivery.

  • Exchanges are not accepted after delivery.

Exceptions may be considered only in the following cases:

  • Wrong product delivered

  • Product damaged during transit

  • Missing items

  • Manufacturing defect identified upon delivery

Please refer to our Return, Refund & Replacement Policy for complete details regarding eligibility, documentation requirements, and refund procedures.

14. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Kniton Socks

A Brand of AJ Tex Co.

301, Block A, Goverdhan Vilas

Transport Nagar, Balicha

Udaipur, Rajasthan – 313001

India

Email: knitonsocks@gmail.com

Our customer support team will make every effort to respond to your inquiry as quickly as possible.